BIIAB Customer and Drinks Service unit
What is the BIIAB Customer and Drinks Service unit?
The Customer and Drinks Service unit is part of the Professional Barperson's Qualification - a national qualification for persons working in on-licensed premises in England and Wales. As a result of obtaining this unit, barstaff will be able to identify the basic service standards they must meet when working in on-licensed premises.
Who is this qualification for?
The Customer and Drinks Service unit is designed for barstaff, working in on-licensed premises in England and Wales, as an introduction to the skills they will need to work professionally in the bar.
What does the qualification cover?
On successful completion of this qualification, candidates will be able to demonstrate an understanding of:
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Preparing the bar for service
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Service procedures
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Clearing, cleaning and closing
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Maintaining customer care
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Maintaining working relationships
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Selling skills
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Payment and security
What are the benefits of obtaining this qualification?
As a result of obtaining this unit, barstaff will be able to identify the basic service standards they must meet when working in on-licensed premises. A certificate stating the candidate has achieved this qualification, is awarded by BIIAB upon successful completion of the unit.
Why choose the BIIAB Customer and Drinks Service unit?
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With over 23 years of experience, BIIAB is the market leader in developing and awarding qualifications for the licensed retail sector
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BIIAB has processed over 622,000 qualifications since 1994
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There are over 1,000 BIIAB Approved Training Centres which offer BIIAB qualifications throughout the UK
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BIIAB is part of the BII, the professional body for the licensed retail sector, which has the fastest growing professional membership of over 17,300 individuals
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BII and BIIAB offer support and qualifications at every stage of your career
How long is the training course, where can I take it, and how much will it cost?
The course is usually held over one day, including the examination. A self-study workbook is available which contains all the information candidates need for the examination. The workbooks may also be used to support training.
The assessment involves a short multiple-choice question examination. The examination consists of 30 questions, and candidates must answer 24 questions correctly to pass.
This one day course includes a multiple-choice examination and costs £95.00 plus VAT per candidate which includes examination fee, handbook, and certificate (upon successful completion of examination)
We are
also able to visit your premises to deliver the qualification to your staff (subject to minimum fees, please call to discuss your requirements)